c999 Terms and Conditions — Your Complete Guide to Using Pakistan's Top Gaming Platform

Welcome to c999. These Terms and Conditions ("Terms") govern your access to and use of the c999 platform, including the website at c999.click, all sports betting products, online casino games, live casino, virtual sports and any related services made available by c999 to users in Pakistan and other permitted territories.

By registering an account, making a deposit or placing a bet or casino wager on c999, you confirm that you have read, understood and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use the c999 platform.

These Terms should be read alongside the c999 Privacy Policy and the Responsible Gaming guidelines, which form part of the overall agreement between you and c999. In the event of any conflict between these documents, these Terms take precedence.

To open a c999 account and access the platform's gaming and betting services, you must meet the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a natural person — corporate entities and automated accounts are not permitted.
• You must not be accessing c999 from a jurisdiction where online gaming is specifically prohibited by local law.
• You must not already hold an active c999 account. Only one account per person is permitted.
• You must not be self-excluded from c999 or subject to a cooling-off period at the time of registration.
• The personal details you provide during registration — name, date of birth, contact number and payment method — must be accurate and your own.

c999 reserves the right to verify your identity at any stage of the account relationship. Verification may require submission of a government-issued ID (CNIC, passport or driving licence), proof of address or documentation confirming your payment method ownership. Accounts that cannot be verified to c999's satisfaction may have transactions restricted or suspended until verification is complete.

You are responsible for ensuring that the information held in your c999 account remains accurate and up to date. Any changes to your name, contact details or payment methods must be communicated to the c999 support team promptly.

Your c999 account is personal to you. You are solely responsible for maintaining the confidentiality of your login credentials — including your password, OTP codes and any two-factor authentication details associated with your account. c999 will never ask for your password via any channel.

• Do not share your c999 login credentials with any other person, including family members.
• Do not allow any other person to access your c999 account or place bets or wagers on your behalf.
• If you suspect your account has been accessed without your authorisation, contact c999 support immediately at support@c999.click.
• Use a strong, unique password and update it regularly. Avoid reusing passwords from other platforms.

c999 accepts no liability for losses arising from unauthorised account access where the account holder has shared their credentials, failed to secure their device or otherwise compromised their account security. Reporting suspected unauthorised access promptly limits potential losses and helps c999 protect your account.

All financial transactions on c999 are conducted in Pakistani Rupees (PKR). c999 supports the following payment methods for deposits and withdrawals: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT and Visa/Mastercard debit and credit cards.

• The minimum deposit amount is Rs 500. Minimum withdrawal amounts vary by payment method — check the Deposit and Withdrawal page for current limits.
• All payment methods used on c999 must be registered in your own name. Third-party deposits — where the sender is someone other than the account holder — are not accepted and will be returned.
• Withdrawals will only be processed to a payment method previously used for a successful deposit on your account, subject to KYC verification requirements.
• c999 does not charge platform fees on deposits or withdrawals. Your payment provider may apply their own transaction charges — c999 has no control over third-party provider fees.
• Withdrawal requests are processed within the timeframes stated on the Deposit and Withdrawal page. c999 reserves the right to conduct additional verification checks before processing withdrawal requests, which may extend processing times.
• Deposits made to your c999 account are not considered funds held in trust. They represent a credit balance available for gaming use on the platform.

The following rules apply to all sports betting activity on c999, including cricket betting, football betting and all other sports markets available on the platform.

• All bets are final once confirmed through the c999 bet slip. Bets cannot be amended or cancelled after confirmation, except where the cash-out feature is available and the player elects to use it before settlement.
• Minimum bet amounts vary by market and are shown in the bet slip. Maximum bet limits are also applied — c999 reserves the right to limit bet sizes for any market, event or individual account.
• Bets placed after an event has started — outside of specifically designated live in-play markets — will be voided and stakes returned.
• In the event of an obvious pricing error (where an odd is clearly incorrect due to a technical fault or data error), c999 reserves the right to void affected bets and return stakes, regardless of whether the bet has already been settled.
• Match and event results used for bet settlement are based on official results from the relevant governing body — for cricket, this is the ICC or the PSL governing authority as applicable.
• For matches abandoned before official result criteria are met, bets will be voided and stakes returned. For matches completed under DLS or other adjusted result methods, markets settle on the official result unless specific market rules state otherwise.
• Accumulator bets require all selections to win for the bet to be paid. If one leg is void, the accumulator is recalculated with that leg removed.

The following rules apply to all casino games on c999, including online slots, table games, live casino and all South Asian game titles such as Teen Patti and Andar Bahar.

• All casino game outcomes on c999 are determined by independently audited Random Number Generation (RNG) systems. c999 does not control, manipulate or influence game outcomes.
• Game results displayed at the end of each round are final. Technical malfunction of a game during a round may void that round's result — stakes will be returned where a round cannot be completed due to a technical fault.
• Each game's Return to Player (RTP) percentage is provided by the software developer and is stated in the individual game's paytable. c999 does not alter game RTPs.
• For live casino games, the dealer's actions and game results are governed by the game provider's rules. In the event of a dispute regarding a live casino outcome, c999 will refer to the game provider's recorded feed as the definitive record.
• Minimum and maximum bet limits for casino games are displayed within each game interface before play begins. These limits may vary by game, game provider and individual account status.

c999 offers a range of promotional bonuses to new and existing players, including welcome deposit bonuses, weekly cashback, free spins and reload offers. The following general terms apply to all c999 bonus offers:

• Each bonus offer carries specific wagering requirements, minimum odds restrictions and time limits — these are stated clearly in the individual offer terms at the point of claiming.
• Welcome bonuses are available to new c999 accounts only. One welcome bonus per person, per household and per payment method.
• Bonus funds and winnings generated from bonus funds may not be withdrawn until the applicable wagering requirements have been met in full.
• c999 reserves the right to cancel a bonus and any associated winnings if there is evidence of abuse, including but not limited to: placing bets on opposite sides of the same outcome to guarantee a return ("bonus hedging"), using multiple accounts to claim the same offer, or exploiting pricing errors in conjunction with bonus funds.
• Cashback offers are calculated on net losses (total wagers minus total winnings) over the specified period. Cashback is credited as bonus funds with stated wagering requirements unless the specific offer states otherwise.
• c999 reserves the right to amend, suspend or withdraw any promotional offer at any time without prior notice, subject to honouring bonuses already claimed by eligible players.

The following activities are strictly prohibited on c999. Engaging in any of the activities listed below will result in account suspension, forfeiture of balances and may be referred to relevant authorities:

• Registering more than one c999 account, or assisting any other person to register a fraudulent account.
• Using false, stolen or third-party identity documents or payment methods during registration or verification.
• Using automated software, bots, scripts or any artificial means to interact with the c999 platform, place bets or exploit game mechanics.
• Attempting to exploit technical errors, software bugs or pricing mistakes to gain an unfair financial advantage from c999.
• Engaging in match-fixing, insider betting or any form of sports corruption in connection with bets placed on c999.
• Using c999 for money laundering, financing of illegal activity or any other purpose that constitutes a financial crime under applicable law.
• Allowing a minor (anyone under 18 years of age) to access or use your c999 account under any circumstances.
• Harassing, threatening or abusing c999 staff, support agents or other platform users.

c999 reserves the right to suspend, restrict or permanently close any account at its discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity or payment verification within the timeframe requested by c999.
• Suspected fraudulent activity, including but not limited to chargebacks, false identity and bonus abuse.
• Self-exclusion requests submitted by the account holder under the responsible gaming programme.
• Inactivity — accounts with no login activity for 12 consecutive months may be classified as dormant and subject to administrative fees or closure.

Where an account is suspended pending investigation, any pending withdrawal requests may be held until the investigation is concluded. Where a breach of terms is confirmed, c999 may forfeit balances associated with the breach. Legitimate funds unrelated to any breach will be returned via the player's verified payment method.

You may close your c999 account at any time by contacting support@c999.click. Pending withdrawal requests will be processed to your verified payment method after account closure procedures are complete.

c999 provides the platform on an "as available" basis. While c999 makes every effort to ensure continuous, stable and secure service, c999 does not guarantee uninterrupted access and accepts no liability for losses arising from:

• Temporary platform downtime due to scheduled maintenance, emergency maintenance or technical fault.
• Delays in bet placement, live odds updates or game loading caused by factors outside c999's direct control, including internet connectivity issues on the user's side.
• Loss of potential winnings caused by a bet not being placed due to session timeout or device malfunction.
• Incorrect information provided by the player during registration or verification that results in delayed or cancelled transactions.

To the maximum extent permitted by applicable law, c999's total liability to you in any circumstance shall not exceed the total amount deposited by you in the 30 days preceding the claim. c999 is not liable for any indirect, consequential or punitive damages arising from your use of the platform.

c999 is committed to providing a safe and responsible gaming environment. The following responsible gaming tools are available to all c999 account holders and can be activated at any time through your account settings or by contacting support:

• Deposit Limits: Set a daily, weekly or monthly cap on total deposits to your c999 account.
• Session Time Reminders: Receive an alert when you have been logged in for a specified period.
• Cooling-Off Periods: Take a short break from gaming for a defined period — 24 hours, 7 days or 30 days.
• Self-Exclusion: Request a longer-term exclusion from the c999 platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

For more detailed information on c999's responsible gaming approach, tools and support resources, please visit the Responsible Gaming page. If you are concerned about your own or someone else's gaming behaviour, c999 encourages you to seek support from an independent counselling service.

c999 collects and processes personal data as described in the Privacy Policy, which forms part of the overall agreement between c999 and its users. By registering on c999 you acknowledge and consent to the collection and use of your personal information for the purposes set out in the Privacy Policy — including account management, identity verification, transaction processing, fraud prevention and marketing communications where you have opted in.

c999 does not sell personal data to third parties. Data is shared only with service providers who assist in operating the platform — payment processors, KYC verification providers, game software suppliers — and only to the extent necessary for those services. All data sharing is governed by appropriate data protection agreements.

c999 may update or amend these Terms and Conditions at any time. Where changes are material, c999 will provide reasonable advance notice via the platform or by email to the address registered on your account. The updated Terms will be published on this page with a revised effective date.

Your continued use of c999 following the publication of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you should stop using c999 and contact support@c999.click to arrange account closure and withdrawal of any remaining balance.

If you have any questions about these Terms and Conditions, or about your c999 account, bonuses, deposits, withdrawals or any other aspect of the platform, the c999 support team is available 24/7 and can be reached via live chat on the platform or by email at:

For responsible gaming support specifically, please visit the Responsible Gaming page where you will also find information about independent support organisations available to Pakistani players.